Questions About Our Contact Forms

1. Why can't I use an e-mail address to send you an email?

   Spam robots are built to harvest e-mail address by looking for the mailto: tag in Web sites. Because of this, we were receiving close to 150 spam e-mails for every legitimate customer e-mail. This made us much slower to respond to customer mail, if we didn't accidentally delete them with the spam. Using Web forms has been a huge improvement. We will respond to you from a real e-mail address that you can use to contact us in the future.

2. When will I receive a reply?

   Our Web forms go directly to a real person's e-mail box so you can expect a reply from immediately to several days (if that person is sick or on vacation). We aim to reply to support emails within 24 hours. If you send us a message during business hours (New Zealand Standard Time) we will do our best to reply in a prompt and timely manner.