Welcome to MetriQ® Support We have long recognized that software support is a critical factor for all organizations regardless of size. To this end we have formulated a simple no fuss support program to suit every business type from online help to onsite training with our professional facilitators. You decide what's best for you, and we'll do the rest. "Our philosophy is that product support must be paramount for our clients!" Paul Benson (Technical Director MetriQ Ltd).

Step 1. Online Help.
Nearly every screen within MetriQ has its own help page. Look for this help bubble within the software. Most pages are short and concise, explaining how to use the various functions of the software.

Step 2. Online Training Videos .
MetriQ comes with a number of video demonstrations, showing you how to do most things, from Installation to setting up Synchronization for out of office work. In general these videos are no more than a few minutes long, and help to explain some of the more intricate features of MetriQ. Take a look at our Video library, and if you have any requests for new Videos, then please contact us.

Step 3. MetriQ's Knowledge Base
If you have a simple how to question, then one your first ports of call will be our online Knowledge Base, which stores frequently asked questions and how to's from clients using MetriQ. And if you are unable to find what you are looking for, then feel free to ask here to submit a question directly to the Knowledge base or here, if you would like to email us.

Step 4. Visit MetriQ's Forum
Another method of finding answers to questions you have about the MetriQ software is to use the Forum, where you can post new topics and questions, and read what others have posted on the same or different topics as yourself. This is a simple and yet effective way to answer questions you may have, as someone may have already traveled your way, and left sign posts for you to follow.

Step 5. Email Support - See also MetriQ's Annual Maintenance Agreement
Email is probably the most used method of support for our software. We normally respond within 24 hours of being asked a question, sooner if we can. One advantage of being based in New Zealand, is we can often respond to your query before you've you sent it! Of course if you want to speak to one of support team directly, then we'd be happy to hear from you. Our email and phone support details can be found here.

Step 6. Join MetriQ's Reach Out training Program
One of the joys of the world wide web is that it re-defines how we communicate. Using the latest web technology and VOIP, we are able to reach out and train you and your staff, irrespective of your world-wide location. Our training rates are modest, and because MetriQ is so simple and easy to use, the amount of time it takes to bring you up to speed, means that you won't be paying more than you need. If you would like personal coaching either one-on-one or as a group or team, then email us directly for availability and costs.

Step 7. Report A bug:
If you have a bug to report, then please send us the details here to get a new ticket number. We aim to respond to all bug reports within 24 hours.