TROUBLESHOOTING METRIQ INSTALLATION

Important Note: If you are updating your MetriQ software, it is thoroughly recommended that you back up your MetriQ database before hand.

Removing older versions of Firebird:

MetriQ now uses the latest version of Firebird (v2.0.1). If an older version of Firebird is installed on this computer, you should first uninstall Firebird.

To do this, open the control panel, locate the Firebird Applet Icon and double click to open the Firebird Server Control window. Press the Stop button and press Ok to close this window. Still in the control panel, open the Add or Remove Programs Applet. Select the Firebird icon, and press Remove.

You may now continue with your MetriQ Installation.

Unable to connect to the Database?

  1. Make sure the Firebird Database Manager is correctly installed. Open the Control Panel and locate for the Firebird Icon. If not found, Firebird has not been installed. From the installation disk, open the folder called tools. Run the firebird installer Firebird-2.0.1.12855-1-Win32.exe. When done retry your database connection.
  2. Make sure the Firebird Database Manager is running as a service. Open the Control Panel and locate the Firebird Icon. Double click the icons to open the Firebird Server Control. If the Firebird icon has a red cross, click the button labeled Start.
  3. Make sure your connection string from your machine to the Firebird Database Manager is correct. For this you will need to specify the following:
    • the name of the Server used to house the Firebird Database Manager (This is either the name of the server or its dotted ip address).
    • the folder location of the .FDB or .GDB database files.

    Examples:

    For a standard standalone install your settings should be something like:

    Server: (n/a); Folder location: c:\Program Files\MetriQ\DBMQF\IBMetriQ.FDB

    For a Client/Server connection to a Server named Mars.

    Server: Mars; Folder location: c:\Program Files\MetriQ\DBMQF\IBMetriQ.FDB


    For a Client/Server connection to a LINUX server named 173.43.2.99

    Server: 173.43.2.99; Folder location: /DBFiles/IBMetriQ.FDB

 

See also MetriQ Applet, Database Security, Connection Issues,Installing MetriQ, Firewalls, System Requirements, Multi-User Environment

Disclaimer:

METRIQ SHALL NOT BE LIABLE TO THE LICENSEE FOR ANY LOSS OR DAMAGE WHATSOEVER OR HOWSOEVER CAUSED ARISING DIRECTLY OR INDIRECTLY IN CONNECTION WITH THIS LICENCE, THE SOFTWARE, USE OF THE SOFTWARE, THE LICENSEE’S INABILITY TO USE THE SOFTWARE OR ANY OTHER ACTION OR RESULT RELATED TO METRIQ SOFTWARE, EXCEPT TO THE EXTENT TO WHICH IT IS UNLAWFUL TO EXCLUDE SUCH LIABILITY UNDER THE APPLICABLE LAW.

Please refer to the licence agreement for full details of the licence

© MetriQ Limited 2004-2007

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©Copyright 2004-2007 MetriQ Limited All Rights Reserved. MetriQ Software is Patent Pending